In a press briefing on Thursday, WHO Europe director Dr. Hans Kluge said a “deeply concerning picture” was emerging of the impact of COVID-19 on long-term homes for the elderly, where care has “often been notoriously neglected.” Kluge said health workers in such facilities were often overworked and underpaid and called for them to be given more protective gear and support, describing them as the “unsung heroes” of the pandemic.