Again, for better or worse news in the modern era is a conversation. Muting your on-site audience may feel good to editors on tight budgets, tired of trolls, and wistful for the bygone days of carefully-chosen letters to the editor, but it‘s doing your community (and the news industry at large) a disservice. As such, the Intercept‘s moves are a welcome change of pace for an industry that has spent the last few years insisting that muzzling your readership somehow represents a breathless dedication to quality online discourse.