“If people can get through the Medicaid process, I think they’ll be pleasantly surprised,” said Smith…. “Oh my goodness, do we need a simpler system,” Smith said. “The cost to administer this and the frustration everyone is experiencing…I can’t imagine when we get to January what people are going to experience. Some providers are going to have to absorb new patients. And other people will have to leave their providers just because of insurance.

“It could be so much simpler than this.”