The general also spoke poignantly about the tug between confident, effective leadership and responding with grace to humbling missteps. “I came to believe that a leader isn’t good because they’re right. They’re good because they’re willing to learn and to trust. This isn’t easy stuff. … And it isn’t always fair. You can get knocked down. And it hurts. And it leaves scars. But if you’re a leader, the people you’ve counted on will help you up. And if you’re a leader, the people who count on you need you on your feet.”